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Shipping Details
We carefully package and ship your magnets within 3-5 business days of your order. Once your package is on its way, you'll receive a tracking number so you can follow along.
Delivery Times:
Local Pickup: Prefer to pick up in person? Select local pickup at checkout and we'll notify you when your order is ready!
Questions? If you need your order by a specific date or have special shipping requests, just reach out to us at coheircollectiveco@gmail.com and we'll do our best to accommodate.
Our Commitment to Your Satisfaction
At Coheir Collective, we stand behind the quality of our premium magnets and want you to love every piece. If you're not completely satisfied with your order, we're here to make it right.
Our Approach
Rather than processing traditional returns and refunds, we prefer to recreate your order to ensure you receive exactly what you're looking for. If there's an issue with your product—whether it's damage during shipping, a printing error, or it doesn't meet your expectations—please contact us within 30 days of delivery.
What We'll Do
We'll work with you to understand the issue and create a replacement order at no additional cost to you. This ensures you get the premium quality product you deserve without the hassle of shipping items back.
How to Reach Us
Contact us at coheircollectiveco@gmail.com with your order number and photos of any issues. We typically respond within 24-48 hours and will arrange your replacement order promptly.
Custom Orders
Please note that personalized and custom magnet orders are created specifically for you. We encourage you to review your design carefully before finalizing your order.
